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Shipping & Returns Policy

1. Shipping Policy

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1.1 Shipping Locations

We currently ship to addresses within Canada. For international shipping, please contact us at info@heilaheart.com for inquiries and arrangements.

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1.2 Shipping Methods and Times

Orders are typically processed and shipped within 7-10 business days. We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 7-10 business days.

Please note that delivery times may vary depending on your location and external factors beyond our control.

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1.3 Shipping Costs

Shipping costs are calculated based on the shipping method selected and the destination of your order. Shipping fees will be displayed at checkout.

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1.4 Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor the status and delivery of your package.

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2. Returns and Exchanges

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2.1 Returns Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may return it within 15 days from the date of delivery for a refund or exchange. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

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2.2 Return Process

To initiate a return, please follow these steps:

  • Contact our customer service at info@heilaheart.com to request a return authorization.

  • Pack the item securely in its original packaging.

  • Include the return authorization number and a copy of your receipt or proof of purchase.

  • Mail the package to the address provided with your return authorization.

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2.3 Refunds

Refunds will be processed within 15 business days of receiving the returned item and inspecting its condition. Refunds will be issued to the original method of payment.

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2.4 Exchanges

If you wish to exchange an item, please follow the same return process as outlined above. We will process your exchange once we receive and inspect the returned item.

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2.5 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

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2.6 Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@heilaheart.com, and we will arrange for a replacement or refund.

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